Toggle Nav

Shipping Options

Due to high parcel volumes, customers may experience delivery delays. Our delivery partner is working hard to ensure you receive your items as quickly as possible.

UK SHIPPING

Delivery Options

Usual Delivery time* 
Cost
UK Standard Tracked1-3 Days£4.99
UK Standard Tracked1-3 Days Free *On orders over £100
*CHRISTMAS AND NEW YEAR SHIPPING UPDATE*
The last order date for pre-christmas delivery is Wednesday 20th December.
Any orders placed between Thurs 21st and Tues 26th December will be despatched from 27th December.
Our warehouse and office will be closed from Fri 22nd Dec- Weds 27th Dec, at which time orders will not be despatched, returns will not be processed and customer services will be closed.
Our warehouse and office will also be closed on the New Years Day bank holiday 1st Jan 24.
UK  parcels will be sent via DPD- we ship all orders using a Next Day Delivery service however this cannot always be guaranteed, we therefore allow up to 3 days for delivery using out standard tracked service.
Tracking details will be sent via email after despatch.
There is a cut off time of 2pm for processing orders each day.
All order placed after 2pm (GMT) on a Friday will be processed the following Monday (or Tuesday if the Monday is a UK Bank Holiday)
For UK orders DPD will attempt to deliver to your delivery address at least 2 times, if they are unable to deliver on their final attempt, the order will be delivered back to our warehouse and the order will be refunded (less the original shipping cost). Novo Shoes UK cannot be held responsible for undelivered parcels due to customers not being available at their chosen delivery address.

Billing & Shipping Details

Before you confirm your order, please double check your shipping details and the sizes are correct. All fields marked with an asterisks (*) are mandatory, including phone number. We cannot be liable for any orders placed with incorrect or incomplete delivery information.

If your item is Returned to Sender due to incorrect or incomplete shipping details provided by yourself, you may be liable for additional postage costs.